FAQ

  1. What is your return policy?

    We offer a risk-free trial period of 30 days. If you find our insoles uncomfortable during your trial, you may return them within 30 days of purchase. Returns are accepted as long as the insoles show only minimal signs of wear from trial use and remain undamaged.

  2. How do I choose the right Superfeet insole for me?

    Choose your insole based on your foot’s arch type, shoe size, and specific support needs. Our detailed size and fit guide helps you determine whether you need additional arch support, cushioning, or specialized insoles for conditions like flat feet or plantar fasciitis.

  3. What are the benefits of Superfeet insoles?

    Our insoles provide excellent arch support, shock absorption, and improved foot alignment, which help reduce fatigue and discomfort. They are ideal for everyday wear, sports activities, and for those seeking extra comfort throughout the day.

  4. What makes Superfeet different?

    Superfeet insoles stand out through our commitment to quality and innovative design. We use premium, hypoallergenic materials and advanced technology to deliver reliable support and lasting comfort at an affordable price.

  5. How do Superfeet insoles work?

    Our insoles are engineered to distribute pressure evenly, provide stable arch support, and absorb shocks. This design realigns your foot, reduces strain on muscles and ligaments, and enhances overall comfort during daily activities.

  6. Who are Superfeet insoles for?

    They are designed for anyone seeking improved comfort and support—whether you are an athlete, an active individual, or someone experiencing foot discomfort.

  7. What are the new product names and why did they change?

    We have updated our product names to better reflect the specific benefits and features of each insole. This new naming system helps you easily identify the ideal product for your foot support needs.

  8. How does Superfeet prioritize sustainability?

    We are committed to sustainability by optimizing our manufacturing processes and incorporating eco-friendly practices wherever possible, reducing environmental impact while ensuring high product performance.

  9. Are Superfeet insoles made from recycled materials? Why?

    Whenever feasible, we integrate recycled materials into our insoles. This practice not only helps conserve resources and reduce waste but also aligns with our commitment to environmentally responsible manufacturing.

  10. Help, my insoles squeak! What should I do?

    If you experience squeaking, first ensure that the insoles are properly positioned in your shoes. You may also try lightly dusting them with talcum powder. If the issue persists, please contact our customer service for further assistance.

  11. Should I clean my Superfeet insoles? How?

    Yes, gently wipe the insoles with a damp cloth. Avoid soaking or using harsh chemicals, and let them air dry completely before wearing them again.

  12. How long do Superfeet insoles last?

    Typically, our insoles last between 6 to 12 months with regular use. The lifespan may vary depending on your activity level and the type of footwear.

  13. How Do I Choose the Right Insole Size?

    Most of our insoles can be trimmed along the marked cutting lines on the back. If no guidelines are present, the insoles are not designed for trimming. We are not responsible for any damage or improper fit caused by unauthorized modifications.

  14. Which insoles do you offer in Size 13 or larger?

    Our product line includes insoles in sizes 13 and above, ensuring that customers with larger shoe sizes can also enjoy the benefits of our high-quality insoles.

  15. Can I bake my hockey skates with Superfeet insoles inside?

    No, we do not recommend subjecting our insoles to extreme conditions such as baking. This may damage both the insoles and your skates.

  16. Which Superfeet insole size should I choose for my hockey skates?

    We recommend selecting the insole size that matches your skate size for the best fit and optimal performance. Please refer to our size guide for detailed measurements.

  17. Should I trim my Superfeet insoles?

    Some of our insoles feature pre-marked trim lines, allowing you to easily customize the fit to your foot size for enhanced comfort. Simply follow the trimming instructions provided in the user guide.

  18. Are your insoles allergen-free?

    Yes, our insoles are made using hypoallergenic materials to ensure safety and comfort for those with sensitive skin.

  19. Do your products come in pairs?

    Yes, all our insoles are sold as pairs to ensure balanced support and optimal comfort for both feet.

  20. What is your typical delivery time in the US?

    Our standard delivery time in the US is between 7 to 14 days. We work with reliable logistics partners to ensure timely and efficient delivery.